All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Due to the nature of our product, opened used or products cannot be refunded. If you believe there is a manufacturing error on your product you must notify us by email within 10 days of receiving the item to receive an exchange or refund. 

International shipping is available, but please note any extra taxes or duties will be the responsibility of the buyer. 

We are not responsible for wrong addresses - please make sure your shipping address is correct and up to date while making your purchase.

Lost or damaged packages must be reported within 30 days of the order day. We will then set up an investigation with Canada post to determine if your package is lost in order to send a refund or resend the products. 

All sales are final with no refunds or exchanges unless the product is damaged. 

Orders cancelled after 3 hours of placing an hour may be subject to shipping fee if shipping labels are already created.